Cesar Who we are
Cesar & Cesar Handyman Services ("Cesar & Cesar," "we," "us") is a handyman and home-improvement business based in Fontana, CA, serving the San Gabriel Valley, Inland Empire, Mountain communities, and Westside/South Bay areas of Southern California. This page explains what information we collect, how we use it, and — because we text customers — exactly how our SMS program works.
Information we collect
We collect the name, mobile number, service address or city, and project details you give us when you:
- Submit the text message opt-in form at cesarandcesarbuilds.com/sms/;
- Submit the quote-request form on this website at cesarandcesarbuilds.com/#quote;
- Book a free phone consultation or in-person estimate through our online scheduler at cal.com/cesar-j24ipl — whether you book it yourself on the website's embedded calendar or through our AI phone/chat assistant, Margot; or
- Call or text our business line, (909) 775-1885, to reach us directly.
How we use your information
We use your information to respond to your request, schedule and confirm appointments, send appointment reminders and updates, ask for feedback after a completed job, and — only for customers who have separately opted in to Marketing messages — send occasional offers. We do not use your information for any purpose unrelated to providing you the services you contacted us about.
Text messaging (SMS) program
Cesar & Cesar Handyman sends two separate kinds of text message from (909) 775-1885, each under its own independent permission:
- Customer Care messages — your estimate, scheduling, appointment reminders, project updates, customer support, service follow-up, and feedback or review requests tied to your own request or job.
- Marketing messages — special offers, discounts, seasonal promotions, and future-project offers.
How you're enrolled. You are enrolled in Customer Care texts, Marketing texts, both, or neither only when you affirmatively grant that permission yourself. Customer Care permission can be granted through any of these live methods: (1) the text message opt-in page at cesarandcesarbuilds.com/sms/; (2) the quote-request form at cesarandcesarbuilds.com/#quote; (3) our Cal.com booking pages for a free phone consultation or in-person estimate; or (4) a call you place to (909) 775-1885, where our front-desk assistant, Margot, reads you a short disclosure before recording that you agreed to Customer Care texts. Marketing permission is never taken over the phone — it can only be granted (1) through the text message opt-in page, quote-request form, or Cal.com booking pages listed above, each presenting Marketing as its own separate, unchecked, optional checkbox; or (2) by texting (909) 775-1885 and expressly asking to receive offers, which we record as evidence of your consent. Neither checkbox is pre-checked and neither permission is required to get the other; consent is never a condition of purchase. We do not add a phone number to either program from any other source, and being an existing or past customer does not by itself enroll you in anything.
Message frequency varies: Customer Care messages relate to your request or job, and promotional texts are occasional, at most once per customer every 30 days. Message and data rates may apply.
Opting out. Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any text from us to be unsubscribed immediately and permanently. Reply HELP or INFO for help, or call us directly at (909) 775-1885. Reply START, YES, or UNSTOP to resubscribe if you change your mind — this restores only the permission(s) you previously gave, never a permission you never granted.
Carriers are not liable for delayed or undelivered messages.
We do not sell or share your information
We do not sell your personal information. We do not share your mobile phone number, your SMS opt-in status, or your consent to receive text messages with any third party for promotional or marketing purposes, under any circumstances. This excludes our own service providers who help us operate this line (for example, our texting/calling platform and appointment-scheduling provider), who process this information solely to deliver the service on our behalf and are not permitted to use it for their own marketing.
Other information we may collect
Like most websites, our site may use basic analytics to understand how visitors use it. We do not use this data to identify you personally, and it is not combined with your SMS opt-in information.
How long we keep your information
We keep your contact and job information for as long as reasonably necessary to provide our services, respond to warranty or follow-up questions, and meet our own recordkeeping and legal obligations.
Contact us
Questions about this policy or your information? Call or text (909) 775-1885 or email [email protected].